Frequently Asked Questions

Everything you need to know about shopping with REFY.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I make changes to an existing order?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to modify your shipping address or cancel an item.

Are your products covered by a warranty?

Many of our electronics and home goods come with a standard 12-month manufacturer warranty against defects. Please check the specific product page for individual warranty details.